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Terms & Conditions
Ordering Information:
PAYMENT AND SHIPPING INFO
Payment Options
We gladly accept Credit Cards and eChecks through PayPal. For
payments by eCheck through PayPal, orders will not be shipped
untill we recieve notification from PayPal that the check has
cleared.
Shipping
Orders are processed within 24 hours of receipt of payment and
shipped within 1 to 5 business days thereafter excluding
weekends and holidays. Orders are shipped via UPS. Our
shipping is UPS rate based so you only pay for actual shipping
costs. Once your order has been shipped you will be notified via
email and a tracking number will be provided. We do not ship on
Saturdays, Sundays, or Holidays. Any orders placed on Saturday
or Sunday will be processed the next business day.
PLEASE NOTE: The shipping carriers timetable is only an estimation and is not guaranteed by us to arrive within a specified time or by a specific date. We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery errors (especially during the Christmas Shopping Season). In order to ensure your order arrives promptly please review all information submitted before processing orders. Customer is subsequently responsible for shipping and handling charges in order to reship your package.
Sales Tax
Tennessee residents must pay a 10% sales tax.
Cancellations
Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.
Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.
Returns
Customer is responsible for all return shipping and insurance costs. Package must be in original packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.
Guarantee
All of our items have a 30 day guarantee. The customer is responsible for return shipping cost.
Damage Policy
All of our items are inspected before shipment to insure that they are completely free of any damage. Therefore any damage to the item has occurred during the shipping process. We are not responsible for damage during shipment. If you receive a damaged itiem, you will be responsible for filing a damage claim with the shipper.
Returned Products
Returned items must be 100% complete, contain ALL original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
All returns and exchanges must be shipped within 3 business days once a we have been notified of any problems. Items will only be accepted if they are returned with all of the original packaging materials and documentation.
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